Help Center

Find answers to common questions and learn how to get the most out of SmartSell

Help Topics

Choose a topic below to find detailed step-by-step guides

Getting Started

Set up your account and create your first business.

Create an Account Create a Business Your Business Dashboard

Products & Stock

Add products and manage your inventory.

Add a Product Manage Your Stock Print Barcode Labels for Products Set Up Low-Stock Alerts and Reorder Points Stock Movements and the Audit Trail Do a Stock Count / Inventory Reset Warehouse vs Branch Stock Send Stock from Warehouse to a Branch Satellite Branches and Shared Inventory

Point of Sale

Process sales and manage your POS.

Using the POS Sell on Credit View Sales History Barcode Scanning Product Stats Troubleshooting POS Bootstrap Issues Working Offline: What Syncs and What Doesn't Process Refunds and Returns Flexible Pricing: Let Agents Adjust Prices PIN Login for Sales Agents End-of-Day: Close a Shift and Reconcile Cash

Customers & Credits

Manage customer credit accounts and payments.

Manage Customer Credits

Rentals

Rent out items and process returns.

Rent Out Items Process Rental Returns

Team & Branches

Add employees and manage multiple locations.

Add Employees Manage Branches Create Staff Shift Schedules Monitor Branch Connectivity Assign Roles per Branch Manage Multi-Branch Permissions

Reports

View sales reports and business analytics.

View Reports Schedule Automatic Sales Reports Shift Reports: View Sales per Shift Understanding Profit & Loss Reports Compare Branches and Time Periods

Settings & Account

Configure your business and manage your account.

Business Settings Your Account Subscription & Billing Working Offline Subscription Plans Explained Upgrade or Downgrade Your Plan Pay with Mobile Money (Orange Money, MTN MoMo) AI Credits and Credit Packs Manage API Tokens (Developer Access)

Hardware & Quincaillerie

Hardware store features: decimal stock, units, quotations, deliveries.

Set Up a Hardware Store (Quincaillerie Mode) Configure Units and Unit Conversions Create Product Quotations (Devis) Manage Delivery Orders and Delivery Staff Bulk Pricing Tiers for Wholesale Customers Hardware-Specific Roles (Delivery Agent, Quotation Manager)

Notifications & Alerts

SMS, phone and in-app alerts for stock, sales and staff.

Set Up SMS and Phone Notifications Manage Stock Alerts: Who Gets Notified, When Daily Sales Summary Notifications

Troubleshooting

Diagnose and fix common issues with SmartSell.

Sales Not Syncing: Diagnosis and Fixes Login Issues: Phone Number, PIN, Password Stock Levels Look Wrong: How to Investigate App Is Slow or Crashes Cannot Send SMS or WhatsApp Receipts

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