Troubleshooting
Stock Levels Look Wrong: How to Investigate
Trust your shelves and the system again.
Stock discrepancies are almost always traceable through the movement log.
When to use this
When a cashier reports the shelf number does not match the app.
Step-by-step
- Open Stock Movements. Filter by that product.
- Review last week. Check sales, purchases, adjustments, transfers.
- Look for anomalies. Negative stock, double entries, unknown adjustments.
- Compare with shelf. Physically count.
- Do a stock count. Reconcile via adjustment.
Common issues
- Offline sync caused negative stock: do a stock count.
- Purchase entered in wrong unit: edit the purchase record with support.
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